Making Empty Houses Homes is our mission. We serve families who are recovering from catastrophic events, impacted by chronic poverty, overcoming homelessness or affected by mental or physical health challenges. For many, receiving furniture from The Furniture Bank is as much about having a bed to sleep on or a table to eat at as it is about getting a helping hand in the transition towards independence and stability.

Description:

We are seeking an experienced E-commerce Specialist to join our team. As an E-commerce Specialist, you will be responsible for managing and optimizing our online sales channels, ensuring a seamless customer experience, and driving revenue growth. This is a dynamic role that requires a combination of technical skills, marketing knowledge, and creativity.

Responsibilities:

• Develop and implement strategies to increase online sales and drive traffic to our e-commerce platforms
• Manage product listings, pricing, and inventory across various online marketplaces
• Conduct market research to identify trends, customer preferences, and competitor strategies
• Collaborate with the marketing team to create engaging content for product descriptions, blog posts, social media campaigns, and email newsletters
• Utilize marketing automation tools to create targeted campaigns and personalized customer experiences
• Optimize website performance by monitoring key metrics such as conversion rates, bounce rates, and average order value
• Collaborate with graphic designers to create visually appealing product images and banners
• Manage the end-to-end process of online orders, including order fulfillment, shipping logistics, and customer support
• Stay up-to-date with industry trends and best practices in e-commerce, digital marketing, and technology advancements
• Build customer relationships and develop partnerships with content creators, influencers, and compatible businesses
• Monitor inventory levels and coordinate with suppliers and logistics partners on stock availability and delivery
• Develop and maintain initiatives for advertisement campaigns & social media engagement

Qualifications:

• Proven experience in managing e-commerce platforms and driving online sales growth
• Strong knowledge of e-commerce platforms such as Shopify or Magento
• Proficiency in marketing automation tools
• Experience with graphic design software such as Adobe Photoshop or Illustrator
• Familiarity with content management systems (CMS) for website updates and maintenance
• Basic video editing skills for creating engaging product videos is a plus
• Excellent written and verbal communication skills
• Strong analytical skills to track performance metrics and make data-driven decisions
• Excellent English communication skills, both written and verbal (at least B2 levels)
• Strong copywriting and editing skills
• Experience with using Google Analytics for project management and reporting
• Skills and knowledge of Shopify, Google, Tik Tok & Meta platforms
• Proficient in MS Office, and Google Workspace applications

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year (Non-exempt)

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In Person

Schedule: Monday to Friday (8 Hour Shift)

Description:

Assist customers in finding merchandise and purchasing products in the Furniture Outlet. Duties include ensuring the store merchandise is displayed, clean, priced, assisting and performing all transactions for sales and returns.  Make sure every customer is greeted promptly and professionally and understands the mission of the Houston Furniture Bank. The sales associate is responsible for professionalism throughout the entire process.  

Essential Functions:

Professionally assist every customer by presenting the best product with the best attitude 

• Explain the mission of the Houston Furniture Bank 
• Learn the product to create a professional presentation 
• Know what product is available both stocked and available for order 
• Complete the invoice by legibly customer information; name address phone numbers (more than one phone number if possible)
• Legibly write product information such as CM#2158CG Grey 6 pc dining room Table/4chairs/bench. Be clear and precise on what was sold 
• Able to explain credit and delivery policy 

Additional Functions:

• Handle customer service issues 
• Systemically remove sold items from the Clover inventory program 
• Furniture being donated back to the Houston Furniture Bank notate properly on the invoice  

Requirements: 

• Retail experience preferred 
• Work assigned schedule on time 
• Ability to work 40hr to 45hr per week including Saturday and an alternating Sunday schedule 
• Ability to lift/bend and move furniture (approximately 50lb)
• Ability to work holidays as required 
• Dress in appropriate attire

Competencies:

• Working knowledge of inventory system (Clover)
• Understanding of all requirements and policies of the Houston Furniture Bank 

Description:

The position of Warehouse Worker is responsible for all aspects of warehouse functions including the receiving, storing, handling, shipping, and preparing of product for department delivery while maintaining the warehouse in a safe and orderly fashion.

Duties & Responsibilities:

• Receives donations coming into the building by vendors, customers, or other donating entities accurately and promptly. Load trucks for delivery.
• Assist in verifying the quantity and description of materials received by checking merchandise against the packing list.
• Examine incoming shipments for damaged items. Immediately report any damages or discrepancies. (Items may be subject for rejection)
• Accurately place materials on shelves, in racks or other designated storage areas in an orderly manner.
• Safely operate all the necessary equipment in the work area. (Forklift if certified)
• Ensure warehouse/equipment is in a designated area at the end of day.
• Ensure co-workers and volunteers are working safely and are wearing a badge. 
• Immediately report any unsafe practices to a supervisor. 
• Follow all safety protocols and warehouse procedures 
• Stock clean mattresses and box springs as they leave the cleaning room.
• Must be able to lift up to 50 lbs. 
• Assist other departments when needed.
• Take out trash and sweep in front of the WHSE.
• Additional duties may be required at time of need.
• Maintain a clean and orderly warehouse environment

Description:

We are looking for a reliable delivery driver who will represent our charity by conducting themselves in a courteous, respectful, and considerate way.  The right candidate will stay aligned with our mission while being concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules and ensure the items are complete, packed correctly, and safely delivered to the correct client.

To succeed as a delivery driver, you should be polite and prompt with a commitment to providing our clients with an excellent experience. You should be thorough in ensuring orders are properly fulfilled, committed to work safety, and enthusiastic about satisfying clients.

Delivery Driver Responsibilities:

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure orders are complete and signed by person sending and person receiving.
• Capturing signatures for all clients delivered to or picked up.
• Assisting with loading and unloading items from ALL trucks.
• Accepting payments for picked up items.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws 
• Ensuring all paperwork and payments are turned in to the Dispatch office at the end of every day.
• Maintaining truck cleanliness inside and out. 
• Operating equipment and machines, such as cars, trucks, pallet jacks/hand trucks, dollies, skateboards, etc.

Delivery Driver Requirements:

• Attention to detail.
• Valid Texas driver’s license.
• No moving violations in the last 5 years.
• At least 2 years’ experience driving a box truck.
• Strong time management and customer service skills.
• Ability to walk, drive, and lift and carry heavy items for extended periods.
• Willingness to adhere to assigned routes, schedules, policies, procedures, transportation laws and requests from Logistics Manager.
• Must be a collaborator/team player.
• Must have strong command of the English language (read, write, speak).
• Ability to thoroughly follow through with instructions.